Information Technology

Technology is constantly changing, so how can you be sure your systems are up-to-date?  We can help you learn how to manage and use the technological tools you need to operate efficiently.  You'll also find easy and affordable ways to outsource your information technology needs, ensuring the security and optimal effectiveness of your systems.  Because let's face it ... unless you are in the IT business, you probably need some help.

Cyber Security Resources

cyber threatsThe threat of a cyber attack on your small business is very real.

SBAM has put together a variety of resources to help you become informed. Click here for details.


Managed IT Services

NUWAVEAre your IT systems operating efficiently?

With the proper technology and implementation team, your company can realize dramatic productivity and profitability gains. NuWave Technology Partners' unique approach provides clients with a single point-of-contact for all their telephone and data needs, and covers the spectrum from servicing existing phone systems to complete new installations.

Related News

Your worst nightmare

by Mark Pardee

What would you do if you walked in the door of your business tomorrow morning and all of your important business data was gone? Your accounts receivables, customer records, inventory records, new orders yes, all of it… GONE! How badly would it damage your business? Would your business even survive? That fact is, most business have become completely dependent on their technology and data. It truly would be your worst nightmare.

Do not let his happen to you

If you have not tested your disaster recovery and business continuity (DR/BC) plan, then you do not have one. Most small to medium businesses have not even taken the time to write a plan let alone test it. Recently I talked with a technician who had experienced a disaster with a company he worked for. He had a well thought-out, written DR/BC plan but, it was not tested. When their datacenter caught fire and their equipment was destroyed, they activated their DR/BC plan. They used a tape backup solution and had over 60 tapes. While it took just two days to get new equipment and set it up, it took 4 days of reading tapes around the clock to find the catalog and restore it so the actual data restore could start. They had a total down time of nine days.  They also experienced the industry standard of about one third of the tapes being unreadable. Eventually, they did get all of their systems back on line and the business survived, but not without major losses.

What to budget

Small businesses should plan on spending about two percent of their total revenue on disaster recovery and business continuity planning. If your business generates $2 million in annual revenue, you should budget about $40 thousand per year. The DR/BC is a living document that needs regular attention to ensure its accuracy and relevance. We will address the details of a comprehensive DR/BC plan in a future article. For now, let’s discuss one component of the plan.

How to fix it

One of the most critical parts of the DR/BC plan is the backup and restore plan for your servers and data. When it comes to backing up your business data, there are two terms you need to understand. Recovery Point Objective (RPO) and Recovery Time Objective (RTO). The first, RPO refers to the amount of data you can tolerate losing. Of course no one wants to lose any data however, few small businesses can afford the technology to have completely redundant systems to ensure 100 percent up time. Most companies still use a tape backup solution. If a full tape backup is performed each evening, the RPO can be 24 hours or more. This means that a complete day of work or more could be lost. The second term refers to the amount of time it will take to recover the data or how long your technology will be unavailable. Again, with a tape backup solution, the RTO can be two to 10 days or more to get everything recovered.

In the last five years, backup solutions have changed dramatically. Today’s backup solutions that backup to disk locally and replicate the data out to the cloud can provide a reliable and easily testable RPO of hours instead of days. Entire servers can be virtually booted in minutes and tested to verify that the backups are readable and validate recovery processes. The backup to disk locally allows for quick restore of single files that have become corrupted or have been accidentally deleted. The offsite copy ensures that the data will be available after a disaster and the RTO can be as little as two hours. Once a full server backup has been completed, small incremental backups can be taken every two hours without interrupting the company’s productivity.

These newer solutions can fit well within the budget parameters described above and because they are tested, will allow you to dream at night instead having nightmares.

Mark Pardee is Director of Managed Services for Read more

A new program to help you bring your tech products to market. Today on Business Next.

Tune in at 10am (repeats at 3pm and 8pm) on the Michigan Business Network.

Today on Business Next, the new University of Michigan I-Corps program helps entrepreneurs bring tech products to market. Interview with I Corps Director Jonathan Fay. Also today,  Dr. Michael Proviterra, author of Mastering Self Motivation, talks about how entrepreneurs and students can push themselves to business success; and author Geof White talks about his book Lemonade Stand Economics and how high school students can use entrepreneurship to finance their college educations.

Catch two great SBAM radio shows today on the Michigan Business Network

“This Week in Small Business” with Michael Rogers and Chris Holman streams today at 11 a.m., 4 p.m., 9 p.m. and 7 a.m. Friday on the Michigan Business Network. Chris is a well-known small business advocate and past chairman of both SBAM and SBAM’s national affiliate the National Small Business Association.

“This Week in Small Business Technology” also streams today at 3 p.m. (replay at 8 p.m.) Michael Rogers covers small business tech gear and gadget trends in a lively discussion with Tony Merlo, owner of Detroit-based Smarter Phones.

To repeat: The employer has a right to inspect employee e-mails from its own systems

Article courtesy of SBAM Approved Partner ASE

By Michael J. Burns

A report came out last week that some resident deans at Harvard University were outraged to find that Harvard administration had gone through the emails of 16 of their colleagues.

The administration’s action was part of its effort to identify who had leaked information to the media about a cheating scandal at the school. Administrators were concerned that the resident deans involved may have breached the student’s rights to privacy and due process by way of these leaks. On the other hand the position of the Harvard deans was concern over “integrity” at Harvard.

Employers in the private sector well understand their right to access the information on their own computer systems. The dust-up at Harvard suggests that not all sectors of the workplace—academia, for example—have accepted such a practice as management’s right. Since Harvard is one of America’s most iconic institutions, the outrage expressed by its resident deans could conceivably cloud this issue for other employers regardless of their industry sector. It should not.

Legally, an employer has the right to inspect and check any system it owns unless it has reserved a privacy right to its employees. For most employers such a voluntary forfeiture of a management right is neither likely nor prudent. It may find its way into a collective bargaining contract, for example, or be granted due to some other extenuating circumstances. In the situation at Harvard management gave up no such rights.

In 2010, the U.S. Supreme Court weighed in on this issue, finding that the City of Ontario, California had the right to read private text messages an employee had sent and received on his city-issued pager.  In that case, the Court found that any expectation of privacy the employee may have had was outweighed by the fact that the city had a legitimate, work-related reason to read his messages (to figure out whether the city needed to change its contract to allow a higher character limit on the city's pagers). Neither was the search excessive (the city looked at only two months' worth of messages, and only at messages that had been sent during work hours).

A 2005 poll from the American Management Association revealed  the following:
  • Almost half the employees surveyed had sent or received email messages that included jokes, stories, or pictures that were "questionable" (meaning they included sexual content or were politically incorrect).
  • Six percent of employees have emailed confidential company information to someone they shouldn't have.
  • Fifteen percent of companies have faced a lawsuit triggered by employee email, and almost one quarter of companies have had their email subpoenaed by courts and regulators.
How actively an employer monitors its employees’ email typically depends on its goals and resources. The most common practice is reactive. As with the situation at Harvard, employers review employee email only if there is a serious reason related to its business or public image (such as a claim that the employee sent trade secrets to a competitor or used company email to send a racist joke). Some companies do random spot checks of email periodically. Others are more active, reading a larger percentage of messages.

It is generally sufficient to notify employees by way of a handbook policy affirming the employer’s right to access e-mails (and Internet use). But there is a growing consensus among lawyers and HR professionals that employers should periodically remind employees of the policy and even apply it occasionally. For example, it can conduct an audit simply to let employees know it is a real practice, not just a remote possibility, to access employee emails. This will bring reality to an otherwi

SBAM and Mobile Technology Association of Michigan launch new radio show today

“This Week in Small Business Technology” will stream every Thursday from 10 a.m. – 11 a.m. (replayed at 3 p.m. and 8 p.m.) on the Michigan Business Network.

The show is co-hosted by SBAM’s Vice President Communications Michael Rogers and Linda Daichendt, executive director of the Mobile Technology Association of Michigan. Each week, Michael and Linda will have a lively discussion about the new gadgets, gear and mobile tech that small business owners should have on their radar screen.

“This Week in Small Business Technology” joins two other SBAM shows airing on the Michigan Business Network: “Business Next” with Michael Rogers (Monday, Wednesday and Fridays at 10 a.m., 3 p.m. and 8 p.m.) and “This Week in Small Business” with Michael Rogers and Chris Holman (Thursdays at 11 a.m., 4 p.m., 9 p.m. and 7 a.m. Friday.)
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