Talent Development Training Tools
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Talent Development Training Tools

Talent Development Training Tools powered by Dale Carnegie


SBAM understands how hard it is to attract and retain employees and keep up with an ever-changing business world.   

SBAM Talent Development Training Tools powered by Dale Carnegie includes sales, customer service, management and leadership development.  Virtual, but live training is offered via individual or multiple sessions and can be completed over time. 

Through the combined work of the local franchise of Dale Carnegie Training, as well as the franchisor, the Dale Carnegie Digital product offering has been specifically created to serve SBAM members through customized certificate paths and deeply discounted pricing.  

Front Line Management Certificate (12 hours)
Transition from an individual contributor to an effective front line manager.
  • Meetings that work (2 hour workshop)
  • Performance Reviews that Motivate (1 hour webinar)
  • Secrets to Leading with Assertiveness (1 hour webinar)
  • Secrets to Motivation (2 hour workshop)
  • Step Up Leadership (6 hours - 2 session seminars)
Advanced Management Certificate (14 hours)
Get the skills needed to stop managing and start leading your teams.
  • A Manager’s Guide to Sustainable Employee Engagement (6 hours - 3 session seminars)
  • Getting Results without Authority (1 hour webinar)
  • Lead Change Effectively (2 hour workshop)
  • Leading Across Generations (2 hour workshop)
  • Managing Conflict in the Workplace (3 hour workshop)
  • Presentations that Influence People (self paced)
Professional Effectiveness Certificate (8 hours)
Learn to deal effectively with challenges, minimize the negative aspects of stress, and
influence others.

  • Create Your Work-life Breakthrough (1 hour webinar)
  • Disagree Agreeably (1 hour webinar)
  • Dream Big, Focus Small: Achieve SMARTER goals (1 hour webinar)
  • Managing Workplace Stress (3 hour workshop)
  • Powerful Conversations to Engage Your Workforce (1 hour webinar)
  • Remember Names To Build Better Professional Relationships (1 hour webinar)
  • Carnegie Tales: Secrets of Success in the Digital Age (self paced)
  • Communicate to Lead (self paced)
Customer Service Certificate (10 hours)
Make every client interaction an opportunity to deepen brand loyalty and customer
relationships.

  • Attitudes for Service (3 hour workshop)
  • Manage Customer Expectations (3 hour workshop)
  • Outstanding Customer Service (1 hour webinar)
  • Transforming Customer Complaints into Opportunities (3 hour workshop)
Sales Essentials Certificate (13 hours)
Build the skills necessary to earn trust and foster long-lasting client relationships.
  • Appeal to Buyer Motives to Close More Sales (1 hour webinar)
  • Cross and Up Selling (3 hour workshop)
  • Compelling Sales Presentations (3 hour workshop)
  • How to Cold Call and Build New Customers (3 hour workshop)
  • Negotiations - A Human Relations Approach (2 hour workshop)
  • Present to Persuade (1 hour webinar)

 $399 per certificate 1 participant 
 $299 per certificate 2 to 4 participants  
 $199 per certificate 5 to 9 participants 
 Call for quote  10 or more participants