IDD's customer satisfaction surveys stem from a two-pronged approach in order to provide the best snap shot of external perception of your business.
First, a thorough survey is conducted of your existing client base. IDD works with you to determine if phone-based or a combination of on-site hand held and web-based surveys will be the most effective. While you help craft the questions, the survey process is entirely performed by IDD staff with an intensive quality control procedure to ensure data integrity.
Second, IDD designs a highly readable report that includes a general summary with totals of how each question was answered, a graphical view of the same totals, a break-down of clients into three levels of satisfaction, a transcript of each client's answers, and an embedded audio file of the actual conversation with the client. This information is reviewed with you in detail, including a strategy document detailing some recommendations that IDD makes based upon the results.