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Old fashioned customer service in a high tech e-commerce world

Old fashioned customer service in a high tech e-commerce world

How does small business owner Cathy Koch of K-Tec Systems continue to provide exemplary customer service in an e-commerce world?

Host Michael Rogers will discuss with Cathy how her firm, which provides instrumentation and control systems, has kept up the pace.

The Small Business Association of Michigan’s Entrepreneurial Insights every week presents a dynamic audio interview from a top-notch expert on entrepreneurial success. Hear great tips and advice on how to be a more effective small business owner. Get a new episode every week by subscribing via iTunes.

Also available is SBAM Shorts, a weekly show that presents quick suggestions on saving money, getting more customers and operating more efficiently. Each program is brief – running 60 seconds or less. It can also be found on iTunes.

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