SBAM Harmony Billing & Enrollment Services Makes Managing Your Employee Benefits Easier Than Ever!

As a small business ourselves, we understand the many challenges of running a successful business and we’re here to help you. We’re proud to offer our members an array of valuable employee benefits, all designed to help you recruit and retain talented employees, stay compliant, and be protected.  SBAM’s Harmony billing and enrollment services encompass our human resources, compliance, and insurance solutions.

A Trusted Resource for Small Group Insurance
Through Harmony, you gain access to product development and management as well as exclusive billing administration and customer service. We give you one easy-to-read invoice for all your SBAM-sponsored insurance health, dental, vision, life and disability plans and fast, reliable assistance regarding your employee additions and deletions, claims, ordering ID cards, and much more. SBAM insured members receive a free Summary Plan Description, affordable COBRA administration and Section 125 Plans, discounts on workers’ compensation coverage and an exclusive pooled employer retirement plan.

COBRA Administration
SBAM offers personalized service using state-of-the-art iSolved technology. iSolved has the ability to accept direct file feeds from many Benefit Administration systems, including Employee Navigator, EASE, and many others. You receive access to an Employer portal with an extensive list of reports.COBRA eligible employees can COBRA enroll and pay online and COBRA premium reimbursements to member groups will be made via ACH. You do not have to manually enter enrollments/terminations to generate COBRA Notices yourself. We will do that for you!

Freshdesk Customer Service Portal
We built an expert team that we’re extremely proud of and who is committed to you. Together, we’re a trustworthy resource for all your small business needs.

Communicate with our Harmony team online through our Freshdesk web portal. Freshdesk is SBAM’s cloud-based customer service portal that provides our members and their insurance agents with helpdesk support that includes smart automation that will help get things done faster! Simply visit sbamharmony.freshdesk.com and create a login to submit a ticket for any SBAM-related insurance billing and enrollment questions.

Freshdesk provides real-time updates and transparency for tracking where in the process your ticket is with the Harmony team. You can reply to the ticket and receive auto updates from the system letting you know status changes for your request. It is our desire to provide a high-touch experience and leveraging tool so we can take our customer care to the next level!

By combining our Harmony billing and enrollment services with iSolved’s state-of-the-art technology, managing your employee benefits is easier than ever! Visit sbam.org/harmony to learn more about our team members and Freshdesk customer support system as well as the products and services available to you under Harmony.