On today’s SBAM Weekly Podcast, Michael Rogers talks with Karen Hairston, CEO of K Hairston Services, also known as 3S Smart Consulting. She is a business and profitability consultant who recently wrote a very interesting article for SBAM’s Focus magazine, called Scale or Fail: the power of effective systems. She emphasizes that systems, whether low-tech or high-tech, document the steps and responsibilities needed for consistent, efficient operations. “I would say start with anything that touches a customer, because if you don’t have a customer or client, you don’t have a business,” she says. “Those range from your marketing and sales to how you deliver your product or service, or even how you develop it.”
The Small Business Association of Michigan’s weekly podcast presents a dynamic audio interview from a top-notch expert on entrepreneurial success. Hear great tips and advice on how to be a more effective small business owner. Get a new episode every week by subscribing via iTunes.
Visit SBAM’s Media Hub for past episodes of the Small Business Weekly Podcast.