Smiling woman wearing a headset ready to take your customer service call.

SBAM Member Care Team

Your administrative tasks are simplified when all your SBAM-sponsored insurance programs are on one consolidated invoice and you’re able to make additions and deletions on one form. We are the only business association that can put your group health, dental, and vision and group life and disability on one invoice – all for only $7.50 per month.

This fee helps to fund the cost of building and managing the products and services offered, the expertise required to get you the answers you need to both routine and complicated issues, and to help keep your plan compliant with state and federal rules and regulations. You also have access to our exclusive member service team at SBAM to help with any billing or enrollment questions.

Have a question about your employee benefits through SBAM? The SBAM Member Care Team offers you an online service portal that provides our members and their insurance agents with helpdesk support that includes smart automations to help to get things done faster!

Send your enrollment changes, billing questions, new business paperwork, and Dearborn claims through the SBAM Service Portal and we will provide you with real-time updates and transparency for where in the process your ticket is with our SBAM Member Care Team. To submit your ticket, simply click the button below.

You can also reach our dedicated team at (877) 949-7226 or membercare@sbam.org

Submit a ticket now!

Electronic is faster and more reliable!

Your SBAM-sponsored BCBSM, BCN and Dearborn monthly premium invoices can be delivered to your email.

Additionally, if you choose our automatic clearing house (ACH) payment option, the exact amount due will come out of your bank account on the due date to ensure that your payment is received and posted on time.

This option is becoming increasingly more popular with our members to avoid delays with slow or unreliable USPS mail service.

If you would like to receive invoices via email and/or sign up with ACH, please complete the ACH form and submit to membercare@sbam.org.

Download the ACH form

Where do I send my forms and premium payments?

Additions & Deletions, Dearborn New Business & Claims

BCBSM additions and deletions, Dearborn new business and claims should be submitted to the SBAM office in Lansing via email, online service portal or mail:

MemberCare@sbam.org

SBAM Service Portal

Attn: SBAM Member Care Service
101 S Washington Square, Suite 900
Lansing, MI 48933

Submit a service ticket now.

Insurance Premium Payments

BCBSM and Dearborn premium checks should be made payable to SBIS and mailed to the SBAM lockbox in Kalamazoo:

SBIS (Small Business Insurance Services)
PO Box 19166
Kalamazoo, Michigan 49019-9810

Questions about your monthly premium invoice? Contact us at (877) 949-7226, MemberCare@sbam.org or SBAM Service Portal.

You have the option to receive your invoice via email and pay your monthly insurance premiums via ACH payments. Click below to complete the form and send to us for processing.

Are you an insurance agent?

Learn how the SBAM Member Care team provides you with efficient and hassle-free solutions for the administration of your SBAM-sponsored groups through our Agent Service Model.

From new business quoting to group maintenance and benefit changes, our team has got you covered! All service requests can be easily submitted through our user-friendly online SBAM Service Portal and updated in OneSource®, allowing you to streamline your workflow and provide the best service to your customers.

Learn more.