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Employer Help Center for Michigan businesses

February 9, 2024

An innovative resource that provides answers to employers on unemployment tax and claim issues is available from the Michigan Unemployment Insurance Agency (UIA). The new Employer Help Center is a one-stop online toolkit that uses plain language and clean design to answer employer questions and explain UIA programs.

There are six categories in the Employer Help Center that empower employers to easily navigate UIA resources:

  • Register Your Business: Also, how to authorize an account with UIA.
  • Manage Employee Claims: How to handle disputes, fraud, and appeals.
  • Submit Reports and Payments: How to keep up with tax rates, quarterly reporting, and payments.
  • Manage Account Settings: Set notifications, update business info, and add users.
  • Explore FAQs and Resources: Answers to common questions, helpful definitions, forms, and instructional resources.
  • Contact UIA: Contact the Office of Employer Ombudsman (OEO) and other areas within UIA to address problems.

Employers can access the new resource at

For further information, register for one of the upcoming Employer Seminars hosted by UIA, or view a recording of the presentation here.

To contact the UIA directly, call 1-866-500-0017 during regular business hours, schedule an in-person, phone or virtual meeting, or access the chatbot, at

For additional support, visit SBAM’s Ask An Expert portal.

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