Insurance Billing & Enrollment Customer Service
Freshdesk is SBAM’s new cloud-based customer service software that provides our members and their insurance agents with helpdesk support that includes smart automations that will help to get things done faster!
Simply visit sbamharmony.freshdesk.com and create a login to submit a ticket for any SBAM-related insurance billing and enrollment question.
Freshdesk provides real-time updates and transparency for where in the process your ticket is with our Harmony team. You can reply to the ticket and receive auto updates from the system letting you know status changes for your request.
It is our desire to provide a high-touch experience and leveraging tool so we can take our customer care to the next level!