Helping the Businesses Behind Healthcare Stay Healthy Enough to Take Care of the People Taking Care of Patients

A VIP member of the Small Business Association of Michigan, Nanayakkara leads a Michigan-based company with a global team that supports medical practices through billing, insurance claims management, and revenue cycle operations. By handling these behind-the-scenes functions, Gentek Health helps healthcare providers spend less time on administrative challenges and more time caring for patients.

During the conversation, Nanayakkara shares her entrepreneurial journey from Sri Lanka to building a healthcare technology company focused on solving some of the industry’s most persistent financial challenges. She explains how Gentek Health uses artificial intelligence and automation to improve accuracy, streamline processes, and recover revenue that might otherwise be lost.

“AI, automation isn’t just a talking point for us,” Nanayakkara says. “It’s core to how we stay sustainable long term because it lets us take genuinely messy problems, tangled denials, shifting payer rules, more compliance demands every year, and turn them into something a practice can actually act on. That’s the real value we bring. Not more data, but more clarity.”

As healthcare organizations face increasing administrative demands and evolving insurance requirements, Nanayakkara believes technology can play a critical role in simplifying complex processes. By combining automation with industry expertise, her team helps medical practices operate more efficiently while maintaining financial stability.

The discussion highlights how innovations in AI are creating new opportunities for businesses to solve operational challenges, improve decision-making, and deliver greater value to their clients. For healthcare practices, that means gaining clearer insights into their financial performance and spending more time focused on patient outcomes.

Listen to The Small Business Weekly Podcast Episode 538 to hear the full conversation with Hansika Nanayakkara.

About the Small Business Weekly Podcast

The Small Business Weekly Podcast, presented by the Small Business Association of Michigan, delivers a new interview with an entrepreneurial expert each week – featuring practical advice and success stories designed to support and inspire Michigan’s small business community.