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Improve your small business phone etiquette.

September 26, 2012

Listen on the Michigan Business Network.

Today on Business Next, Michael Rogers talks with business consultant Tom Borg about how to craft an effective phone message-on-hold; suggestions on hiring standards and improving the employment process; and techniques for controlling stress.

Also today, State Representative Matt Huuki, a small business owner who represents the western Upper Peninsula, talks about small business growth and innovation in his region; the Center for Michigan is conducting its 2012 Community Conversations. Courtney Thompson, outreach coordinator for the Center for Michigan, has details; and the Michigan 2013 Economic Outlook Survey is kicking off soon. David Baker, the project coordinator, talks about the importance of small business owners participating in the survey.

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