Listen on the Michigan Business Network.
Today on Business Next, Michael Rogers talks with business consultant Tom Borg about how to craft an effective phone message-on-hold; suggestions on hiring standards and improving the employment process; and techniques for controlling stress.
Also today, State Representative Matt Huuki, a small business owner who represents the western Upper Peninsula, talks about small business growth and innovation in his region; the Center for Michigan is conducting its 2012 Community Conversations. Courtney Thompson, outreach coordinator for the Center for Michigan, has details; and the Michigan 2013 Economic Outlook Survey is kicking off soon. David Baker, the project coordinator, talks about the importance of small business owners participating in the survey.