On today’s program, Michael Rogers talks with Jim Byrum, owner of Byrum Ace Hardware, a collection of successful hardware stores across mid-Michigan. Byrum’s entrepreneurial journey began over 42 years ago in Leslie, where he identified a need for local hardware stores with more convenient hours. Bryum Ace Hardware has since grown organically to eight locations. The company distinguishes itself from big box stores by prioritizing excellent, personalized customer service. “The big box stores certainly have a place and they do well, but we pride ourselves on service,” he says. “When somebody walks in the door, we want to make sure that we meet their demand. We ask them what we can do to help them. We provide that assistance. And frankly, that’s the niche we have.”
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