On this edition of the SBAM Weekly Podcast, Michael Rogers talks with Annette Crandall, president of custom injection molder Quality Assured Plastics. “Customer service is everything,” she says. “If they can’t get the parts they need when they need them and they’re not good parts, then they don’t pretty much need us. It’s helpful now that we’re doing so much electronically, because there is a lot of distance between us and some of our customer’s physical location.”
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