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How Company Culture Impacts Employee Retention

November 20, 2022

By Heather Nezich, courtesy SBAM Approved Partner ASE

Maintaining workplace culture across in-person, remote, and hybrid teams is top of mind for many organizations. However, how culture is defined and what is needed to feel supported varies across the four generations in the workplace – Gen Z, millennials, Gen X, and baby boomers.

The 2022 EY U.S. Generation Survey of 3,000 full-time white-collar workers at organizations with 5,000 employees or more looked at the preferences of the current workforce and revealed the importance of company culture; diversity, equity and inclusion (DEI) initiatives; and flexibility.

“Employee expectations have shifted over the course of the last 2.5 years and so have the ways people want to feel valued. They’re looking to be supported both professionally and personally,” said Leslie Patterson, EY Americas and U.S. Diversity, Equity and Inclusiveness Leader. “All four generations in today’s workforce value different programs, policies, and benefits, presenting challenges and opportunities for organizations that are looking to attract and retain top talent.”

Valuable role of corporate culture

92% of employees surveyed ― across all four workplace generations ― said that culture has an impact on their decision to remain with an employer.

Baby boomers, however, tend to care less about culture: 29% said it has only a little, or no impact at all, on their intent to stay with an employer. That’s strikingly different from younger workers (Gen Z and millennials), who said culture has “a great deal” of impact on their intent to stay at their current place of employment, at 39% each.

“Company culture is largely centered around how someone feels – whether they feel valued, supported, and like they belong. It manifests itself in different ways across the generations and dimensions of diversity,” added Patterson. “Culture isn’t static. Organizations need to regularly take a pulse check as to whether they are continuing to align with the workplace desires and expectations of their people.”

Diversity, equity, and inclusion efforts matter

The efforts of organizations to drive progress around DEI have not gone unnoticed. Three-quarters (75%) of workers, across generations, said their company’s commitment to DEI is authentic. And DEI is of particular importance to millennials. According to the survey, 76% said they’d leave an employer if DEI initiatives weren’t offered.

The 2022 EY U.S. Generation Survey did, however, uncover a disconnect in how workers define DEI. Gen Z workers reported they associate DEI with a commitment to community support through corporate responsibility efforts and volunteering (44%) and establishment of employee resource groups (34%). Black respondents saw – significantly more than white respondents – DEI as a company’s investment in the development and advancement of underrepresented populations at work (57% vs. 46%, respectively). Also, LGBT+ respondents – more than heterosexual respondents – said that DEI equates to a culture that focuses on belonging (53% vs. 47%, respectively).

Overall, a majority of survey respondents (59%) said DEI means “equitable job opportunities,” and 57% indicated that they believe it means the people they work with and who are in leadership roles represent diverse backgrounds and experiences.

Positions on social issues impact retention

Almost half (49%) of the younger workforce (millennials and Gen Z) and LBGT+ workers (49%) said corporate positions on social issues played a significant impact on their decision to stay with an employer.

Also, nearly 3 in 10 (29%) millennials said they are planning to leave their company within a year because their company doesn’t match their values.

Flexibility is a workplace must

While competitive pay and benefits are the top two factors in respondents’ decisions to apply for a new position, hybrid work/work-from-home options are the third most important, edging over career advancement opportunities that originally attracted workers to their current companies.

Flexibility isn’t only important to the younger generations. A third (33%) of baby boomers said flexibility in where and when they work is a top factor in looking for a new position, more than any other generation.

In addition, 35% of millennials and 29% of Gen X respondents who intend to leave their job in the next year said hybrid/work-from-home options would entice them to stay.

“Companies today have an opportunity to reimagine who they are and how they operate,” said Ginnie Carlier, EY Americas Vice Chair – Talent. “The pandemic showed that productivity didn’t falter when we worked from home and instead, providing people with flexibility in where and how they work can help cultivate a culture where all can thrive. As we navigate a tight labor market, companies that embrace flexibility will rise to the top and attract and retain top talent.”

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