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My ChatGPT Experiment

March 22, 2023

Courtesy of Mary E. Corrado, President & CEO of SBAM approved partner, ASE

There has been a lot of discussion recently around ChatGPT and how it affects HR and the workplace. So, as an experiment I tried it. I asked ChatGPT to write me 500 words on the effect of ChatGPT on HR. This is the unedited response it generated:

ChatGPT, a large language model based on GPT-3.5 architecture, is a powerful tool that has the potential to revolutionize many industries, including Human Resources (HR). With its advanced language processing capabilities, ChatGPT can perform a wide range of tasks that were traditionally performed by humans. In this article, we will explore how ChatGPT will impact the HR department, and what skills it may replace.

ChatGPT has the ability to automate a number of HR tasks that were previously done manually. For example, it can be used to screen resumes and applications for job openings, answer common questions from employees, and even conduct interviews. This automation can save HR departments a significant amount of time and resources, freeing them up to focus on more strategic tasks.

One of the primary skills that ChatGPT will replace in the HR department is the ability to answer common employee questions. HR staff members are often inundated with inquiries from employees regarding their benefits, payroll, and other HR-related matters. ChatGPT can be programmed to provide answers to these questions, allowing HR staff to focus on more complex issues.

ChatGPT can also be used to screen job applicants, saving HR staff time and effort. Traditional resume screening requires a human to review each resume, looking for keywords and other indicators of relevant experience. ChatGPT, on the other hand, can use natural language processing to scan resumes and applications and identify the most qualified candidates based on predetermined criteria.

Another area where ChatGPT can replace human skills is in conducting interviews. ChatGPT can be programmed to ask a series of questions to job candidates, record their responses, and analyze the results. This can provide valuable insights into the candidate’s communication skills, problem-solving abilities, and other traits that are important for success in the role.

Despite the many benefits that ChatGPT can provide, it is important to note that it is not a perfect solution. There are certain tasks that require a human touch, such as providing emotional support to employees who are dealing with personal or professional challenges. ChatGPT may also struggle with more complex tasks, such as negotiating employment contracts or resolving workplace disputes.

Therefore, HR departments will need to balance the use of ChatGPT with the need for human interaction and judgement. HR staff members will still be required to manage the overall HR strategy, provide guidance to employees, and handle complex tasks that require a human touch.

In terms of skills that will be required in the HR department moving forward, there will likely be an increased emphasis on data analysis and programming. As ChatGPT becomes more widely used, HR staff members will need to be able to interpret and analyze the data that it produces, and be able to program and customize ChatGPT to meet the needs of their organization.

There will also be a continued need for soft skills, such as communication, empathy, and emotional intelligence. While ChatGPT can automate many tasks, it cannot replace the human connection that is so important in the HR field. HR staff members will need to be able to communicate effectively with employees and colleagues, and provide support and guidance when needed.

In conclusion, ChatGPT is a powerful tool that has the potential to transform the HR department. It can automate many routine tasks, freeing up HR staff to focus on more strategic initiatives. However, it is important to recognize that ChatGPT is not a perfect solution, and there will always be a need for human interaction and judgement in the HR field. Moving forward, HR staff members will need to be skilled in data analysis and programming, while also maintaining strong soft skills such as communication and emotional intelligence. By striking a balance between ChatGPT and human interaction, HR departments can provide the best possible support to their employees and organizations.

Not bad, right? It’s pretty impressive that it can produce this detailed and accurate article literally in seconds. However, I ran this through Grammarly, and it found 28 writing issues:

  • Significant plagiarism
  • 1 spelling error
  • 3 punctuation errors
  • 14 conciseness issues
  • 4 word choice issues
  • 6 additional writing issues: “Fix inconsistencies in spelling and punctuation, adjust the tone of your writing, and additional advanced corrections.”

So, it’s not perfect but has the potential to improve efficiency whether in writing or other job tasks. What do you think about ChatGPT?  Have you used it in the workplace?

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