Customer Service & Consolidated Billing

Insurance coverage can be complicated and there are bound to be questions along the way. Only SBAM members have access to an exclusive customer service department that can answer all your insurance-related questions.

It’s your experience with our expert partners that sets us apart from our competition and keeps you from going it alone. We know that many of our members don’t have a professional human resources or employee benefits staff to search the market and negotiate for the best plans. But SBAM does, and in conjunction with your independent insurance agent, we can help you deliver the HR and employee benefits experience of a much larger business.

Our team is just an email or phone call away to assist with Blues and Dearborn claims and billing, enrollment and terminations, ordering new ID cards and much more. And members enrolled in our Blues medical program receive a free Summary Plan Description that is required by ERISA.

SBAM works with many great organizations across Michigan to bring you the best products and services possible, including TGG Solutions.

Headquartered in Grand Rapids, with offices in Lansing, Kalamazoo, and Traverse City, TGG Solutions is our third party administrator (TPA) and it’s their systems that open the door to consolidated invoicing and enrollment services that will make your life easier.

When you enroll in our sponsored health, dental, vision, life and disability programs, you automatically gain access to the consolidated invoicing, enrollment and customer service of TGG Solutions. When this happens, you will also be able to include the monthly cost of any additional services like COBRA, Section 125, FSA, HSA and/or HRA administration on one invoice.

One invoice, one payment, once a month.