Customer Service & Consolidated Billing

SBAM makes it easy to manage employee benefits.

Your administrative tasks are simplified when all your SBAM-sponsored insurance programs are on one consolidated invoice and you’re able to make additions and deletions on one form. We are the only business association that can put your group health, dental, and vision and group life and disability on one invoice – all for only $7.50 per month.

This fee helps to fund the cost of building and managing the products and services offered, the expertise required to get you the answers you need to both routine and complicated issues, and to help keep your plan compliant with state and federal rules and regulations. You also have access to our exclusive customer service team at SBAM to help with any billing or enrollment questions.

Contact us at 1-877-949-7226 or harmonybill@sbam.org today and provide your email address to receive your monthly invoices via email. You can also submit an ACH form to sign up for monthly electronic premium payments to ensure swift, accurate processing. You can also submit a ticket through the new SBAM Freshdesk customer service portal sbamharmony.freshdesk.com for fast, efficient tracking of your billing or enrollment questions.

Customer Service

Insurance coverage can be complicated and there is bound to be confusion along the way. Only SBAM members have access to an exclusive customer service department that can answer all your insurance-related questions.

It’s your experience with our expert partners that sets us apart from our competition and keeps you from going it alone. We know that many of our members don’t have a professional human resources or employee benefits staff to search the market and negotiate for the best plans. But SBAM does, and in conjunction with your independent insurance agent, we can help you deliver the HR and employee benefits experience of a much larger business.

Our team is just an email or phone call away to assist with managing your small group coverage including claims, billing, enrollments, terminations, new ID card orders, and more. Members enrolled in our Blue Cross or BCN medical coverage can receive a free Summary Plan Description.

Submit a ticket through the new SBAM Freshdesk customer service portal sbamharmony.freshdesk.com for fast, efficient tracking of your billing or enrollment questions. Contact us at (877) 949-7226 or email harmonybill@sbam.org

Already enrolled in an existing Blue Cross or Blue Care Network plan? Simply submit a rollover letter to request SBAM sponsorship.

Consolidated Invoice

The SBAM consolidated billing and enrollment system opens the door to exclusive services that will make managing employee benefits much easier for you!

When you enroll in our sponsored health, dental, vision, life and disability programs, you receive one invoice for all your insurance options as well as the monthly cost of any additional services like COBRA, Section 125, FSA, HSA and/or HRA administration on one invoice.

One invoice, one payment, once a month.

Provide us with your email address to receive your monthly invoices via email. You can also submit an ACH form to sign up monthly electronic premium payments to ensure swift, accurate processing.

And when you’re Blue Cross or BCN health plan is sponsored through SBAM, you receive a free Summary Plan Description!

Brochures & Forms

Everything you need to enroll in the Harmony HR, Insurance & Compliance products and services including Dearborn, COBRA administration, and Section 125 administration.

Brochures & Forms

Electronic is Faster and Better!

Your SBAM-sponsored health, dental, vision and group financial product invoice and premiums can now be sent electronically!

To ensure your monthly premium information is received in a timely manner, invoices can be electronically delivered to your email.

Additionally, we also encourage you to consider our automatic clearing house (ACH) payment option. By choosing this option, the exact amount due will come out of your bank account on the due date and ensures that your payment is received and posted on time.

If you would like to receive invoices electronically and/or sign up with ACH, please send a request to SBAM.

Already enrolled in an SBAM insurance plan?

If you’re already enrolled in an SBAM-sponsored group insurance plan, you can contact our team right now with any questions you have regarding billing or enrollment.

Important Information for Billing & Enrollment

Premium checks should be made payable to: SBIS (Small Business Insurance Services) and mailed to our new lockbox address: PO Box 19166, Kalamazoo, Michigan 49019-9810.
The SBAM billing and enrollment customer service phone number will remain the same at (877) 949-7226.
The new email address for SBAM billing and enrollment is HarmonyBill@sbam.org and should be used for submitting new business paperwork, terminations and additions, claims.
If you’re already enrolled in ACH for your monthly premium payments, you do not have to submit a new authorization form. SBIS will debit the designated bank account monthly to pay for all premiums and administrative charges.
You can submit a ticket through SBAM’s new Freshdesk customer service portal at sbamharmony.freshdesk.com