News & Resources

Old fashioned customer service in a high tech e-commerce world

How does small business owner Cathy Koch of K-Tec Systems continue to provide exemplary customer service in an e-commerce world?

October 13, 2017

Integrity: The cornerstone to sustained business success

Integrity means standing tall. Integrity means not forsaking your core values. Integrity means doing the right thing at the right time for the right reason. Can you say that you have never forsaken your core values?

October 11, 2017

Work comp premium rate continues decline

Employers have saved $446 million since 2011.

October 11, 2017

Consumers Energy to spend $250 million with Michigan small businesses

Consumers Energy announced today that it will spend $250 million with small businesses in Michigan over the next two and a half years.

October 9, 2017

Indefinite time off is not a reasonable accommodation

When an employee takes an approved leave which is covered by the American’s with Disability Act (ADA), many times the employee will need additional time off.

October 6, 2017

When it comes to business, toot your own horn!

If a tree falls in a forest and no one is around to hear it, does it make a sound?

October 5, 2017

Four easy ways to go green and save money

The time is now for small businesses to seek ways to reduce their energy costs, and there are four easy strategies to do so.

October 4, 2017

Can you tell when an employee is planning to quit?

There are the obvious signs we all see when someone is job hunting…they show up in a suit when it’s a casual dress code, they suddenly have numerous appointments, they call in sick more often, …

October 4, 2017

ENERGY STAR Action Workbook for small business

The ENERGY STAR Action Workbook for Small Business is intended to serve as a resource and planning guide for owners, operators, and employees of small businesses.

September 29, 2017

Does your organization openly share challenges?

I read an interesting statistic the other day – only 15% of employees believe that their organization always shares the challenges they are facing, and 21% say their organizations never share this information.

September 28, 2017

Invention and innovation success tips

Tips to launch a new consumer product from a serial inventor and innovator.

September 27, 2017

Top 8 misconceptions about merchant services

If you already accept credit cards, are looking to switch merchant services providers, or want to begin the process of accepting credit cards, it's important to know exactly what you are getting out of a …

September 27, 2017

“Paw-ternity” leave? Have employee benefits jumped the shark?

In the US employers are trying to stay competitive with basic or extended maternity leave, and more progressive employers now offer paternity leave as well. But a business in Scotland is now offering “paw-ternity” leave …

September 21, 2017

Enough About Millennials – Generation Z is Entering the Workforce

Just when we think we have Millennials figured out and have designed engagement and retention programs around them, in comes Generation Z. Is Generation Z really that different than Millennials?

September 20, 2017

You are invited! Be Our Guest at Davenport University

Thinking about going back to school, but wondering what it would be like?