Guest article by business consultant Tom BorgEvery organization receives complaints. The key is turning a complaint into win-win situation. Too often employees and managers take the customer’s complaint personally and get defensive. It would be …
(From SBAM’s member-only Focus on Small Business magazine)Gary Kushner, a nationally-known small business benefits expert and owner of Kushner & Company, was a guest on a recent SBAM “Business Next” audio seminar program. In this …
Profile of an innovative Upper Peninsula small business owner who is proving he can make money manufacturing in Michigan rather than China. SBAM's Vice President Communications Michael Rogers talks with David Ollila of Marquette Backcountry …
From SBAM's national affiliate, NSBA:On Nov. 17, 2011, the Equal Employment Opportunity Commission (EEOC) Office of Legal Counsel issued an “informal discussion letter” stating that an employer requiring high school diplomas would be unlawful under …
Do you have enthusiastic employees? People who are excited to do their jobs and contribute whatever they can to further your business? If you are like most entrepreneurs, you don’t.But you can reverse this situation …
Do you have enthusiastic employees? People who are excited to do their jobs and contribute whatever they can to further your business? If you are like most entrepreneurs, you don’t.But you can reverse this situation …
Listen at 10 a.m., 3 p.m. and 8 p.m. today on the Michigan Business Network. Listen to archived programs anytime at your convenience on your PC or mobile device by going to the Business Next …
The Michigan Strategic Fund and the Michigan Economic Development Corporation (MEDC) announced a public hearing to accept questions and comments regarding the new Pure Michigan Venture Match (MVM) Fund. The hearing is scheduled to take …
Question: We were wondering if you had any suggestions regarding how we could promote more innovation in our business. We own a small manufacturing plant and have down time that could be put to use …
In January, Amazon.com ran a promotion encouraging consumers to use its mobile app. If customers purchased an item via its app while in a retailers' store, Amazon provided a monetary incentive to choose the online …
SBAM’s national affiliate, the National Small Business Association (NSBA), today released its 2011 Year-End Economic Report, which shows a decidedly more positive outlook for America’s small businesses, with important gains in several key indicators. Most …
Listen at 10 a.m., 3 p.m. and 8 p.m. on the Michigan Business Network. Listen to archived programs anytime at your convenience on your PC or mobile device by going to the Business Next show …
By Mark H. Clevey, MPA, Entre/Intrapreneurship Consultant and co-author of the Michigan Entrepreneurship Scord CardIn 2011 the Michigan Municipal League published a new book titled, “The Economics of Place: The Value of Building Communities Around …
Employers are reminded to identify new candidates who will require H-1B sponsorship as soon as possible, to ensure that these applications are accepted for processing. April 2, 2012 is the first date that an employer …
On Dec. 19, 2011, the State Legislature approved a comprehensive solution to Michigan’s defunct Unemployment Trust Fund. Prior to the reform action, the system, which is wholly financed through taxes on employers, was indebted to …
(By Dave Jessup, director of government relations) Jan. 30, 2012: A week after Gov. Snyder called on the legislature to find $1.4 billion in funding to help maintain the state’s crumbling roads and bridges, a …
(By Dave Jessup, director of government relations) Jan. 30, 2012: A week after Gov. Snyder called on the legislature to find $1.4 billion in funding to help maintain the state’s crumbling roads and bridges, a …
(By Tom Borg, owner of Tom Borg Consulting)Every organization receives complaints. The key is turning a complaint into win-win situation. Too often employees and managers take the customer’s complaint personally and get defensive. It would …